Policies

Learn more about our policies.

Privacy Policy

Refund Policy

Protection Cover

Privacy Policy

Introduction

Storage Society and its related entities (“Storage Society”, “we”, “us”, or “our”) specialise in tailored storage solutions for domestic and commercial needs. We are committed to protecting the privacy of your personal.

Our Contact Details Are

Address: Marchetti Way, Forrestdale WA 6112

Phone: 0418 924 682

info@storagesociety.com.au

Information in accordance with applicable privacy laws, including:

Definition of Personal Information: Personal information refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether recorded in material form or not.

Acknowledgement and Consent: By using our website, corresponding with us, providing personal information, or engaging in business with us, you acknowledge that you have read and understood this Privacy Policy. You consent to the collection, use, and disclosure of your personal information as outlined herein.

Types of Personal Information We Collect: We may collect various types of personal information, including but not limited to:

Name, date of birth, and contact details.
CCTV footage for security purposes.
Employment details and financial information.
Information provided during business interactions or inquiries.

How We Collect Personal Information: primarily collect personal information directly from you. This includes interactions through our website, correspondence, meetings, and transactions. Additionally, we may collect information from third parties such as government agencies, service providers, and business partners.

Purpose of Collecting Personal Information: We collect, hold, use, and disclose personal information for the following purposes:

Providing requested services and products.
Administering accounts and registrations.
Conducting marketing and promotional activities.
Ensuring safety and security at our facilities.
Complying with legal obligations.

Disclosure of Personal Information: We may disclose your personal information to:

Our related entities and employees.
Service providers and contractors.
Regulatory authorities and law enforcement agencies.
Business partners and professional advisors.

Security of Personal Information: We implement security measures to protect personal information from unauthorized access, misuse, or disclosure. These measures include encryption, secure storage, and access controls.

Overseas Disclosure: Personal information may be disclosed to overseas recipients for operational purposes. We take steps to ensure these recipients handle your information securely and in compliance with privacy laws.

Access and Correction: You may request access to, or correction of, your personal information held by us. We will respond to such requests promptly and provide reasons if access is denied.

Complaints and Contact: If you have concerns about our handling of your personal information, please contact us. We take privacy complaints seriously and will investigate promptly.

Types of Personal Information We Collect: We may collect various types of personal information, including but not limited to:

Name, date of birth, and contact details.
CCTV footage for security purposes.
Employment details and financial information.
Information provided during business interactions or inquiries.

Purpose of Collecting Personal Information: We collect, hold, use, and disclose personal information for the following purposes:

Providing requested services and products.
Administering accounts and registrations.
Conducting marketing and promotional activities.
Ensuring safety and security at our facilities.
Complying with legal obligations.

Disclosure of Personal Information: We may disclose your personal information to:

Our related entities and employees.
Service providers and contractors.
Regulatory authorities and law enforcement agencies.
Business partners and professional advisors.

Access and Correction: You may request access to, or correction of, your personal information held by us. We will respond to such requests promptly and provide reasons if access is denied.

Complaints and Contact: If you have concerns about our handling of your personal information, please contact us. We take privacy complaints seriously and will investigate promptly.

Types of Personal Information We Collect: We may collect various types of personal information, including but not limited to:

Name, date of birth, and contact details.
CCTV footage for security purposes.
Employment details and financial information.
Information provided during business interactions or inquiries.

Purpose of Collecting Personal Information: We collect, hold, use, and disclose personal information for the following purposes:

Providing requested services and products.
Administering accounts and registrations.
Conducting marketing and promotional activities.
Ensuring safety and security at our facilities.
Complying with legal obligations.

Disclosure of Personal Information: We may disclose your personal information to:

Our related entities and employees.
Service providers and contractors.
Regulatory authorities and law enforcement agencies.
Business partners and professional advisors.

Access and Correction: You may request access to, or correction of, your personal information held by us. We will respond to such requests promptly and provide reasons if access is denied.

Complaints and Contact: If you have concerns about our handling of your personal information, please contact us. We take privacy complaints seriously and will investigate promptly.

Refund Policy

Refund Policy Purpose

Storage Society provides refunds for merchandise purchases and unused storage rental fees under specificconditions to ensure customer satisfaction.

Commencement of Policy

This Policy is effective from 17th March 2025 and supersedes all prior refund policies, whether written or not.

Application of Policy: This Policy applies to

Merchandise purchases made at any Campbelltown Storage location.
Online merchandise purchases via Campbelltown Storage’s website.
Refunds for unused storage rental fees when vacating a unit with remaining credit.

Process: Merchandise Refunds

Customers may return unused merchandise within 14 days of purchase for a full refund of the actual price paid.
Goods must be in ‘as new’ condition and in their original packaging where applicable.
No refunds are provided for used merchandise or items purchased as part of a discounted package.
Storage Rental Fee Refunds:
Customers vacating a storage unit with prepaid rental fees are entitled to a refund for unused months.
Refunds are subject to verification of account credit.

Refund Procedure: Method of Refund:

Refunds will be issued via the original payment method.
For credit/debit card payments, refunds will be processed back to the original card via EFTPOS terminal, limited to $500 in-store. Amounts exceeding this limit will be processed via EFT by Head Office.
Cash payments will be refunded via direct deposit into the customer’s bank account. Bank account details must be provided and verified.
Cheque payments will be refunded to the original cheque account.

Required Documentation:

Customers must present the original purchase receipt and government-issued ID.
A completed refund request form must accompany all refund requests.

Limits:

Refunds cannot exceed the original purchase amount.

Protection Cover

Enjoy Your First 2 Weeks of Protection Cover for Free!

Make sure your belongings are protected with our customised insurance coverage. We offer competitive rates specifically designed for items in storage.

After this initial two weeks, you can decide whether to continue with this coverage at our standard rates, which are outlined in the table below. Please note that opting for Protection Cover is entirely voluntary; you are not obligated to purchase it. Many insurance providers do not cover household items while they are in storage. To assist our customers, we offer Protection Cover for your valuable possessions at highly competitive rates.highly competitive rates.

Download Your Protection Forms Below